Kraken2021-02-02 08:10:37
On January 29, there was unprecedented demand for Kraken services that far exceeded our surge prediction modeling.
For context, $56 billion was traded on our platform in January of this year – more than all the volume transacted for the full year of 2019. This past weekend alone, we saw a 1,000% increase in signups.
Unfortunately, all of this activity caused intermittent downtime and cascading issues with both the front-end and back-end systems that facilitate client experiences across our Web UI, REST API, and at times, our mobile apps and Websockets.
The Kraken Engineering team rallied to coordinate a massive improvement to our services. This included expanding capacity in all possible places and rolling out performance enhancements that had been in beta.
While we don’t typically expose what happens behind the scenes at Kraken because of our focus on security, we feel it is important to provide transparency by explaining to our clients what happened and what we’re doing to prevent this in the future.
We put in place new hardware and expanded capacity, deployed improvements to our systems and databases and further optimized our website and the sign-up process for new clients.
For our more technical clients, here are the specifics:
While all of this took place over a short period of time, we aren’t pausing on the improvements. We are continuing to implement changes to push the performance and stability to meet this new demand.
Security and overall client experience is top of mind at Kraken and we are committed to ensuring our systems will be ready for it when demand surges again.
We hope you will enjoy these improvements,
– The Kraken Team
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