Announcement of failed USDT withdrawal with deducted assets

Dear CoinEx users:

Recently, CoinEx support has noticed that during some of USDT withdrawals, the site indicated that the assets are deducted and successfully withdrawn in Withdrawal History; However, its status read “Invalid; Sender has insufficient balance” when users tracked its transaction ID in Blockchain explorers.

The feedbacks have been immediately forwarded to the R&D team. Once the reason for unsuccessful withdrawal has been located, the deducted USDT assets will be returned to its withdrawal account within 3 working days. If you wish to withdraw again, please re-submit a withdrawal request and follow the withdrawal instruction.

We apologize for the inconveniences and thank you so much for understanding. If you have any questions about CoinEx, please contact our Support HERE.

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